Founded in 2005, Solution-Engine.com has always been focused on small to medium sized businesses here in the Dallas/Fort Worth Metroplex. As with any position in your company, there is an expectation of work that should be done, and a wage that it should be completed with. Most small businesses only have the essential positions, while outsourcing or lacking the specialties they need. IT Support is one of those needs, but how to you handle it?
Is there a person that works for you that ‘knows a little bit’ about PC’s and handles your work? That’s great!
How about having someone with over 15 years of professional experience that could back that person up?
Are you left feeling stranded after a squad of geeks rolls through and a big fat invoice later?
We get to know you and your staff. Sometimes fixing the problem isn’t enough, understanding how that problem impacts your business can also lead to new solutions that you didn’t know were available.
Not getting the ROI you were expecting from that monthly IT service contract?
We’re pretty flexible! Most clients like to be billed hourly for the work that was completed, we aren’t going to force you into a contract when your IT needs may be far and few between.
Need to control costs and want to average your IT expenses throughout the year?
No problem! We can setup a support contract that is month-to-month, quarterly, or annually. Complete system monitoring and coverage with proactive maintenance on workstations & servers is also available.